Shipping Policy

We are committed to providing you with a smooth and efficient shopping experience. Once your payment is successfully processed, we start working on your order right away. Our typical order processing time is 2 to 3 business days.

We primarily ship via USPS First Class Shipping, which generally takes 3 to 5 business days for delivery. However, if you need your items sooner, we offer priority shipping and next day shipping options at checkout. Please note that the delivery times may vary based on your location and the shipping method chosen.

Refund Policy

We strive to ensure that every customer is completely satisfied with their purchase and experience. However, we understand that there may be instances where refunds are necessary. Our refund policy is outlined below to address different aspects of our services and products.

Appointment Booking

We value your time and ours, and to ensure we can serve all our clients efficiently, we have the following policies in place:

• No-Show Policy: If you do not show up for your appointment, we charge 20% of the service charge as a no-show fee.
• Late Policy: If you arrive 15 minutes late for your appointment, a $20 fee will be applied. If you are 30 minutes or more late, a $50 fee will be charged.

Physical Hair Care Products and Accessories

We stand behind the quality of our products and offer a 30-day money-back guarantee on all items purchased from our store.

• 30-Day Guarantee: If you are not satisfied with your purchase, you can return the item within 30 days for a full refund. After 30 days, we do not offer any refunds.
• Return Shipping: In the event of a refund, the customer is responsible for the shipping cost of the returned item. However, if the item arrives broken or defective, we will cover the return shipping cost.

Paid Tutorials

Due to the nature of our digital products, all sales of tutorials are final.

• No Refunds: We do not offer refunds on any of our subscription or one-time payment tutorials. Once purchased, all digital content is non-refundable.

We are dedicated to providing the best service and products to our customers. If you have any questions or need assistance with our policies, please feel free to reach out to us at support@hairbyfarah.com. We appreciate your understanding and cooperation.